How Your Information is Used

    Best In Glass Window Cleaning values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://bestinglass.net, submit a quote request, or communicate with us by phone, SMS, or email.

We may collect the following types of personal information:
- Contact Information: name, phone number, email address, and physical address.
- Service Information: details about your property and service requests submitted through our quote form or booking form.
- Communications: messages, emails, or SMS exchanges with our team.
- Technical Information: IP address, browser type, and device information when you visit our website.

We use the information collected for purposes including:
- Providing quotes, scheduling, and completing services.
- Communicating with you by phone, SMS, or email regarding your request or scheduled service.
- Sending confirmations, reminders, and updates related to your service.
- Improving our website, services, and customer experience.
- Meeting legal, regulatory, and compliance obligations.

By submitting your phone number through our website, you consent to receive SMS messages from Best In Glass Window Cleaning regarding your quote request, appointment scheduling, and service updates.
- Message frequency: may vary depending on your requests.
- Message and data rates: may apply from your mobile carrier.
- Opt-out: You may opt out of SMS communication at any time by replying STOP to any message.
- Help: Reply HELP for assistance.
- No third-party sharing: We will not sell, rent, or share your phone number with third parties for marketing purposes.

When you provide your email address, you consent to receive emails related to your quote, service scheduling, invoices, or customer support. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email. Transactional emails (such as quotes, invoices, or service confirmations) are required for service delivery and cannot be unsubscribed.

We do not sell or rent your personal information. We may share information only in the following cases:
- Service Providers: with trusted vendors who perform services on our behalf (e.g., scheduling, payment processing).
- Legal Requirements: if required to comply with laws, regulations, or legal processes.
- Business Transfers: in connection with a merger, sale, or acquisition of our business.

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have rights under data protection laws, including: The right to access the personal information we hold about you. The right to request correction or deletion of your data. The right to opt out of SMS or email communications. To exercise your rights, please contact us using the information below.

Our services are not directed to children under 13. We do not knowingly collect information from children. If we discover that a child has provided personal information, we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Best In Glass Window Cleaning
Email: bestinglaswashing@gmail.com
Phone: 707 992 8080
Website: https://bestinglass.net